Refund & Return Policy

At FootRenew Official, we take pride in the quality, innovation, and effectiveness of our FootRenew™ wellness device.
Your satisfaction is our top priority, and that’s why every purchase is backed by our 90-Day Money-Back Guarantee — No Questions Asked.

1.1 Eligibility for Return or Refund

  • You may request a refund within 90 calendar days from the date your product is delivered.
  • The item must be purchased directly through www.footrenewofficial.com.
  • Products must be in good physical condition (not physically broken or damaged) and returned with all original packaging, accessories, charging cables, manuals, and inserts.
  • Returns that exceed the 90-day period or show signs of abuse, modification, or mishandling may be declined or subject to partial reimbursement.

1.2 How to Initiate a Return

  1. Contact our Customer Care team at support@footrenewofficial.com with your order number, name, and reason for return.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) and the return shipping address.
  3. Securely package your item to avoid damage during transit.
  4. Ship the item using a trackable carrier and share the tracking number with our support team.

1.3 Refund Process

  • Once your return is received and inspected, we will notify you via email.
  • Approved refunds will be issued to your original method of payment within 5–10 business days.
  • If your return is denied (e.g., item not received, missing accessories, or damage due to misuse), we will contact you with options for resolution.

1.4 Return Shipping Costs

  • The customer is responsible for return shipping fees unless the item was delivered damaged, defective, or incorrect.
  • If you received a defective product, we will cover all return and replacement shipping costs.

1.5 Exchanges

  • We offer one-time exchanges within 90 days for defective or malfunctioning units.

1.6 Late or Missing Refunds

If you haven’t received your refund after 10 business days, first check your bank or PayPal account again. If the issue persists, contact your payment provider and then reach out to us at support@footrenewofficial.com for assistance.